About
Highly analytical and results-driven Operations & Process Improvement Specialist with a proven track record in automating workflows, enhancing efficiency, and leading cross-functional teams. Successfully improved productivity by 30% and reduced operational bottlenecks by 20% across diverse industries. Adept at leveraging innovative solutions and data analytics to drive significant cost reductions and optimize complex operations, demonstrating a strong commitment to impactful and measurable business outcomes.
Work
San Francisco, CA, US
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Summary
Directing CX and operations initiatives in a fast-paced SaaS environment, automating critical workflows and enhancing customer experience through strategic process improvements.
Highlights
Automate 5 critical customer experience workflows using n8n, reducing manual processing time by 40% and improving response times for customer inquiries.
Collaborate with cross-functional teams to identify operational bottlenecks, designing automated solutions for data collection and reporting, saving 15+ hours per week.
Design human-in-the-loop workflows, seamlessly integrating automated processes with human touchpoints to enhance personalized customer support.
Iterate rapidly on CX solutions and adapt automation strategies to meet evolving business needs and customer demands in a dynamic SaaS startup environment.
Velur, TN, India
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Summary
Led customer experience and event management, optimizing operational efficiency, team engagement, and audience interaction for over 600 guests and 80+ coordinators.
Highlights
Increased operational efficiency and communication by 20% by designing and maintaining a centralized database for 600+ guest information and event specifications.
Improved team engagement by 20% among 60+ coordinators, facilitating cross-functional communication and documenting project specifications to support compliance with institutional standards.
Achieved a 25% increase in audience engagement by effectively managing social media content and leveraging Excel for customer insights and coordinating marketing strategies.
Enhanced planning efficiency by 15% through strategic implementation in logistics and dispatch processes for events accommodating over 600 guests.
Reduced scheduling conflicts by 30% by implementing structured documentation and scheduling systems for an 80+ cross-functional team, prioritizing risk management and compliance with operational standards.
Velur, TN, India
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Summary
Optimized research project workflows and data management through structured reporting, collaboration, and process improvements, enhancing overall project efficiency.
Highlights
Improved data retrieval efficiency by 20% using structured reporting systems and Jira for task tracking and meticulous management.
Increased accessibility and collaboration efficiency by organizing and maintaining compliance with institutional documentation specs, ensuring clear user stories for all team members.
Drove workflow optimization by executing improvements that boosted project management efficiency and ensured compliance with research protocols, leveraging communication skills.
Enhanced project efficiency by collaborating with cross-functional teams, identifying and recommending actionable process improvements using data visualization techniques to emphasize key performance indicators (KPIs).
Visakhapatnam, AP, India
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Summary
Managed operational efficiency and compliance within a large-scale steel plant, focusing on process analysis, document management, and strategic financial support.
Highlights
Managed workflow efficiency, improving processes by 20% through detailed analysis and live test documentation, ensuring compliance with safety and testing programs.
Boosted document management effectiveness by 25% through strategic planning and implementation of a centralized project database, streamlining inventory management and enhancing data access.
Supported financial planning and analysis by meticulously analyzing operational data, producing insightful reports aligned with strategic business goals and fostering effective performance management practices.
Achieved significant cost reduction and boosted operational efficiency by utilizing ERP systems to implement process improvement initiatives across site operations.
Education
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Master's
Management Engineering
Courses
Probability and Statistics
Economical Decision Making
Engineering/Organizational Psychology
Financial Management for Engineers
Product Development Methodology
Lean Six Sigma
Operations Research
Project Management
Skills
Technical Skills
SAP, AutoCAD, SolidWorks, MATLAB, Slack, Data Analysis, Business Analytics, Excel, Numbers, Sheets, Operations Research, CRM, Zapier, n8n, Tableau, Oracle.
Organizational & Analytical Skills
Data Interpretation, Statistical Analysis, Root Cause Analysis, Risk Assessment, Critical Thinking.
Management Skills
Time Management, Project Management, Strategic Thinking, Conflict Resolution, Delegation.
Projects
JobTrackPro: Innovative Job Tracking Application
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Summary
As Product Manager, led the development of 'JobTrackPro,' a job tracking application for Northeastern University, streamlining processes for over 5,000 students. The project focused on enhancing operational workflows, reducing manual errors, and improving GTM readiness for university career services.